These Terms and Conditions apply to all visitors and users of the I Heard They Eat Cigarettes website, www.iheardtheyeatcigarettes.com (‘the Site’) and govern the use of the Site. By accessing or using the Site in any manner, all users and visitors agree to be bound by these Terms and Conditions.
I Heard They Eat Cigarettes is not liable to any person for any loss in relation to the use of the Site. I Heard They Eat Cigarettes reserves the right to seek all remedies available for any breach of these Terms and Conditions.
I Heard They Eat Cigarettes is based in Melbourne, Australia.
TERMS OF SALE
Please note that every item on the Site is handmade. Each item has a unique appearance and will not exactly replicate the item displayed on the Site. Stones embedded in the items will vary in appearance from the item displayed on the Site based on the natural properties of the stone. Items cannot be returned on the basis of variation from the item as displayed on the Site.
By ordering and paying for an item from the Site, you are making an offer to purchase that item, which offer is subject to the following terms and conditions and availability.
By ordering and paying for an item from the Site, users acknowledge that they are the holder of a valid credit card or debit card issued by a bank acceptable to I Heard They Eat Cigarettes. I Heard They Eat Cigarettes reserves the right to reject any order made by a user. When an order is received by I Heard They Eat Cigarettes, the user will receive an email confirmation that the order has been received and that the order has been processed. In placing an order, the user undertakes that all personal information and details are true and accurate and that the user is authorised to pay for the item(s) subject to the order using the relevant credit card/debit card and that there are sufficient funds in the relevant account to cover the cost of the order. All prices advertised on the Site are subject to change without notice.
If any details provided by the user are incorrect, resulting in a lost or delayed order, I Heard They Eat Cigarettes is not liable for any losses incurred by the user. If any details provided by the user are incorrect, resulting in an order that is returned to I Heard They Eat Cigarettes after having been dispatched, the user is liable to pay any further shipping costs incurred.
Once the order is placed, an email will be sent to confirm your purchase.
All orders are sent via Australia Post.
Express: – $9.99
Standard: – $14.99
Express: – $29.99
Rest Of The World
Standard: – $14.99
Express: – $29.99
Approximate Delivery Times:
Express: 3 – 7 Business Days.
Standard: 8 – 13 Business Days.
Express: 5 – 8 Business Days.
Rest Of The World
Standard: 10 – 21 Business Days.
Express: 8 – 16 Business Days.
Any international duties, taxes or charges that may be applied in the user’s country of residence are the sole responsibility of the user.
*Due to the situation caused by Covid-19, delivery times may be a little longer.
EXCHANGE & RETURN
I Heard They Eat Cigarettes offer a 7 day exchange policy on all orders.
You will need to cover the shipping costs to return the item to us, and for the new exchanged item to be sent to you.
Once your exchange has been processed, I Heard They Eat Cigarettes will invoice you the return shipping cost to be paid before the item is dispatched. We offer one exchange per order. We will not refund any postage cost if you returned the product to us.
We cannot guarantee that we will have the requested size or item in stock to exchange.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – ECOMMERCE
Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WordPress’ data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.
We use third party Stripe Inc and Paypal Inc to process your payments. See below for third party services.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at email@example.com